Online Assistance – E-mail Consultation

€29 (Free for 30 days for customers!*)

Are you unsure about how to use your carrier? Is it uncomfortable, or is your baby crying? Often, it's just a minor adjustment error.

Get professional help comfortably via e-mail without leaving your home.


  • Assessment & Photo Guide: You will receive an email with a detailed questionnaire and a guide for taking the necessary photos
  • Expert response: Detailed proposal for corrections via e-mail
  • Thorough professional analysis of photos/videos
  • Personalized adjustment suggestions
  • Max. 3 consultation emails: This includes your initial reply with the photos/data, plus 2 additional follow-up emails for your questions or further adjustments
  • Ergonomic and safe babywearing check

Customer discount: If you purchased your carrier from us, this support is FREE for 30 days from purchase!

*After payment we will contact you via email.